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Privacy Policy

 

Our Privacy Policy

Your privacy is vital to our long-term relationship with you. Preserving your privacy is just one part of our mission to provide you with highly personalized service. We hope that, like many of our customers, you will want to provide information about yourself to Holy Land Stone Company. The goal is to help us make the time you spend with Holy Land Stone Company a more rewarding and individualized experience.

When you share information with us, you enable us to provide services otherwise unavailable. Examples include personalized reminders you may request to be emailed to you. You may also receive personalized recommendations based on your prior purchases.

The website for HolyLandStone.com uses Internet cookies to identify you and improve your shopping experience. We create one permanent cookie between sessions to identify your computer for return visits to Holy Land Stone Company. We also create a temporary session cookie for every visit you make to Holy Land Stone Company to track where you are in the site as you shop.

Whether or not you use all of our personal services, we pledge to preserve your privacy.

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The Security Technology We Use To Protect Your Private Information

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have initiated physical, electronic, and managerial procedures to safeguard the information we collect online.

State-of-the-art technology protects your data from unauthorized third parties. Holy Land Stone Company uses Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address during transactions, to provide a safe, secure shopping environment.

If you prefer not to submit credit card or other information through your browser, you may call us at 1-800-952-3412, or fax us at (321) 725-7860. We are happy to help.

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When You Register With Us

Holy Land Stone Company does not collect personal information from visitors except by specific request. If you are just browsing, we do not seek personal information about you.

If you wish to receive special promotional products or otherwise to register with us, our registration form will ask you to provide information, including your billing address, shipping address, credit card information, and email address. You may supply as much or as little of this information as you like. We use the information provided to speed subsequent orders. We do not make our list of registered members available to other companies.

Click on My Account Information in My Holy Land Stone Company at any time to update your profile, billing and shipping information. Login and then click Update Account.

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When You Place an Order

Our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information is used to process and send your orders. We also use the information to contact you if there is a problem with your order. We may also use the information to contact you for feedback on our products and services. We do not share this information with outside parties.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties.

We do not make our customer list available to other companies.

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Signing up for e-mail Newsletters

When you register or place an order with Holy Land Stone Company, you are eligible to sign up on our email list, or you may sign up for the email list independently. Periodically, we send an Holy Land Stone Company newsletter to members on our e-mail list. The newsletter features new product offerings, and seasonal specials. We do not make our mailing list available to other companies.

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Opting out of email

You can ask to be taken off the email list at any time by visiting your Holy Land Stone Company Account and updating the My Preferences section. Or you may email your request to remove@HolyLandStone.com. Specific instructions for opting out are also included in each e-mail.

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Personalized Recommendations

To provide you with personalized service, we may use your previous purchases to guide our recommendations to you about products or other merchandise you may be interested in. Holy Land Stone Company is always trying to enhance its site to meet your needs. We monitor customer traffic patterns and site usage to help improve the design and layout of the store, and to make it easier and more attractive for you to find what you want.

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Focus Groups and Customer Surveys

Many registered members sign up for our Holy Land Stone Company Focus Group. As a member of the Focus Group, you can directly share opinions regarding, among other things, product offerings, special promotions, and policies. Members volunteer additional demographic and other information, so that we can better meet your needs and further personalize services. Holy Land Stone Company only uses the individual responses in connection with our site. We do not share responses with, or make the list of Focus Group members available to, other companies.

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Use of Aggregate Data

We share with our partners only non-personal, aggregate statistical information regarding customers, sales, traffic patterns, and site usage. The information is used to help us make better decisions about where and how to advertise our products and services, and to improve our store. For example, we might prepare a summary report such as "X% of our customers are women" or "Y number of men have registered with us", or "X individuals visited a certain part of our store last month". We disclose nothing that could be used to identify those individuals. We do not share individual responses or any other personally identifiable information with other companies.

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Special Promotions

Our special promotions are extremely popular. From time to time, we may offer a special promotion jointly with an Internet community, online shopping or other site. In this case, we will tell you that the information you are providing may be used by both companies. Once you have completed the joint registration, any further information you provide to Holy Land Stone Company to complete an order or shop on our site is used only by Holy Land Stone Company as described herein. No individually identifiable information about your use of the Holy Land Stone Company site is shared with special promotion partners or other companies.

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Our Commitment To Children's Privacy

We believe it is important to protect the privacy of the very young. We never collect or maintain information at our store from those known to be under 13 years of age, and no part of our store is designed or structured to attract anyone under 13 years of age.

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By using our Web site, you consent to the collection and use of certain information by Holy Land Stone Company. Changes to our privacy policy will be posted on this page so you will always know about the information we collect and how we use it.

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Questions About Our Privacy Policies

If you have questions about these policies, email us at info@HolyLandStone.com.

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